FAQ

Frequently Asked Questions
Have a question you don't see here?
Call us at 979.680.9420 or email us
 

What is the difference between the Ready-To-Go and the Kit Arrows?
The arrow kits have a carved stone arrowhead, jet black feathers and include a coup feather. They are designed to be quickly assembled in one Den meeting by 10-11 year old boys so the cutting and staining is already done. The ready-to-go arrow has a larger, more expensive hand-knapped stone arrowhead, longer striped feathers and are assembled and ready to present. The plaques and pennants are the same for kits or ready-to-go sets.

Where do I put in the Scout’s names for the plaques?
After you check out online you will see a final screen that provides instructions on how to email us your Scout(s) names, Pack number and ceremony date for the personalization.

How long will it take to receive my order?
We ship every two or three days by Priority Mail. Mail time is another three or four days.


Help! I need my order fast!
If you need your order quickly, just call us and we can make arrangements to overnight your order (979.680.9420)

Do the arrows come with the stripes on them?
No. Each stripe is for a different rank or achievement so it is different for each Scout. Our stripes sets are premium quality vinyl and we also sell paint sets. You can see the instructions here.

Can you send overseas?
We ship anywhere in the world. If it is outside the USA just give us a call. APO or AEO no problem - thank you for your service.

What if I am tax-exempt?
Since we are located in Texas, only Texans pay sales tax. If your Texas Pack would like a tax exemption, go ahead and order and then send us a sales tax exemption form from your Chartering Organization. We have to have this form from you on file. You can get the form here. Once we get your fax, mail or email form, will refund your sales tax amount.

What if I want to return the products?
Your satisfaction is guaranteed. If you are not delighted, return your order within 15 days in its original condition and your cost (minus shipping) will be gladly refunded.

Your Arrow of Light® Award Arrow Headquarters 

Acorn Awards, LP
2013 Oakwood Trail, College Station, Texas 77845  (979) 680-9420
johnandcindy@acornawards.com 

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